Returns & Changes

Changes before production

Contact us as soon as you need to change a design, size, name, number, quantity or delivery detail. We will check the order's progress and confirm whether the change is possible and whether it affects the price or schedule. A requested change is effective once both parties confirm it.

Cancellation requests

If you need to cancel, contact us immediately so we can check work already completed and any production commitments. Any cancellation outcome, costs or refund must follow the terms agreed for your order and applicable law. We do not apply an unstated blanket cancellation fee or treat every payment as automatically non-refundable.

Change of mind and customer-approved details

Personalized items may not qualify for a standard change-of-mind return under applicable law. Return eligibility for a custom order depends on the agreed terms, the reason for the request and the law that applies. Contact us before sending any goods back.

If an item matches an approved specification but you later want a different size, design or spelling, we will discuss whether an alteration or replacement can be arranged and confirm any cost first. This does not limit remedies when we supply something different from what was agreed.

Defects, incorrect items or shortages

Please inspect your order when it arrives. Report a suspected manufacturing defect, an item that does not match the confirmed order, missing items or shipping damage as soon as reasonably possible. Include your order reference, affected items, a description and clear photos where available. We do not impose a short website reporting window that overrides your legal rights.

We will review the issue with you against the confirmed specifications and sample. The appropriate remedy may include correction, repair, replacement or a refund as agreed or required by applicable law. Customization does not remove rights relating to defective or incorrectly supplied goods.

Return instructions and refunds

Contact us before returning an item so we can provide the correct instructions and address. Do not send goods to a carrier label address without confirmation. Keep the affected goods and packaging reasonably available for assessment. Responsibility for return shipping and any other costs will be confirmed for the circumstances and must respect applicable law.

If a refund is agreed or required, we will confirm the amount, method and expected processing time. Payment-provider or banking processing can add time; statutory refund deadlines, where applicable, take priority.

Contact after-sales support

Email chunfaning@gmail.com or call +86-136-1276-5028. Include your team name and order reference if available. For transit-related questions, also see Production & Shipping.